DELIVERY & RETURNS
All of our designs are made when you order, we do not carry ready to wear pieces. Our usual turnaround time once the order is in will be at 8 weeks including shipping time. International orders please allow for 10 weeks.
We can accommodate rush orders that are completed and delivered in as little as 3 weeks. This is considered a customized order, so book a consult with a stylist to get a quote and we’ll help you get your items in time for your wedding date.
We ship worldwide from Denver, Colorado. Shipping costs will be applied at check out. Within the United States it will range from $25-$65. International Shipping will range from $65-$95 depending on location.
RETURNS & ALTERATIONS
CUSTOMIZATIONS & ALTERATIONS
For each customized piece we will have it made to the style and specifications you provided. Our goal in providing a made to order service is to offer products to suit your body shape and your personal style as best as possible. However, even with Made-to-Order products we don’t expect that all items will fit perfectly upon receipt. This could be due to a variety of reasons, such as weight change between time of order and receipt of items, small discrepancies in measuring, or even general fit issues that can only be resolved with a physical tailor. Because of this, each of our items have been designed for easy alterations or adjustments.
We do not provide any alteration services. Any experienced local tailor will be able to help with alterations if any needed, and all of our pieces are specifically designed for easy alterations.
Every Nuorikko product is made-to-order specifically for you, so we cannot accept returns. We do guarantee our quality and construction, so if there is a verified quality issue or defect, we will replace or repair it at no charge to you. If your garment doesn’t fit, that is not considered a defect, so make sure you’re ordering the size that suits you best (try booking a consultation with a personal stylist to make sure)!
We will only remake or refund an item if for some reason the style or details were not made to your specifications. If this is the case and your stylist determines that we did not deliver the products to our quality standards or to your order specifications, we will happily remake the pieces immediately or give you a full refund.
We do not accept returns for other reasons.
You must contact us within 10 days of receiving your order with any quality concerns or issues. A personal stylist will walk you through submitting photos and details of your concerns, and determine if there is cause for a repair or replacement. Then we will work with you to get the issue corrected as quickly as we possibly can.